SOCIAL MEDIA


RETURN POLICY
We take great pride in our reputation for quality and excellent value. NO EXCHANGES, NO RETURNS ON ALL ITEMS. Returns will only be granted when there is a mistake on our part should we mis-ship the items ordered.


PAYMENT METHODS  ACCEPTED
We accept the following methods of payments: Cash, Credit Card and PayPal.

ORDER SALES TAX
All orders may include local sales tax.

FRAUDULENT ORDERS
Through our merchant account we automatically check orders for obvious signs of fraud and / or allow us to set the fraud conditions through our processing system. For all credit/debit you will be required to enter your CVV (card verification value) code.

We have the right and will to prosecute all fraudulent orders to the fullest extent of the law.

ORDERS
Customers are able to order our products through the following methods:

Online Orders – To place an online order 24 hours a day, simply select the product(s) you would like to purchase, add the product(s) to your shopping cart and proceed to checkout. We provide secure checkout so that your information is kept secure and safe during your shopping experience with us.

ORDER FULFILLMENT

  • We fulfill order during our business operating hours Monday through Friday between 9:00AM and 7:00PM EST. All instock orders will be processed within 72 hours. Processing time for orders place on the weekend or national holiday will not begin until the following business day.


  • All orders will receive an order acknowledgement immediately via email to the email address provided during the checkout process.


PRODUCT AVAILABILITY
If you place an order and the product you purchase is out of stock or unavailable we will call or email you to notify you on the status of the product(s).  Please allow 5-7 business days for shipping of your order.

SPECIAL ORDER
We offer special orders on custom items such as longer extensions not available in our product offering. All special order will be processed only via email (info@DivaliciousSalon.com). Most special order will take a minimum of 8-10  business days to process before shipping.

POLICY CHANGES
We reserve the right to make changes and or updates to our product prices, company policies as well as procedures. We ask that you check back with us periodically for any and all changes and or updates.

EXCHANGE POLICY

Due to the nature of the hair extension industry, all sales of all hair products are final. At no time will we refund any product purchased through our website, on location at events, or via email. If you receive the wrong product, we will provide you with a RMA Return Form for the item(s) so that you can return the item for an exchange. Once we receive the item(s) and inspect the item(s) we will exchange the item within 48 hours of verified inspection or when the replacement item(s) is available for shipment. Customer will be notified via email when items(s) have been accepted or rejected for exchange.

HAIR QUALITY:
We deal with suppliers that provide us with un-treated, un-colored and un-dyed 100% virgin human hair. Because this is human hair, the hair comes in various natural hair colors ranging from black to light brown or 1B to 2. When you receive your product please be aware that there may be some light strands and or gray strands.

REFUSED, FAILED, OR INCORRECT DELIVERY/LOST & STOLEN ORDERS

In order to make sure you receive your order in a timely manner please make sure that all your shipping information is current and accurate. We ask that you check your shipping address prior to confirming your order including your apartment number, street extension (ST, RD, DR, etc.). It is the customer’s responsibility to provide the correct information to get you your order. ORDERS MAY BE SENT VIA SIGNATURE CONFIRMATION TO

THE ADDRESS PROVIDED IN YOUR PAYMENT FORM.
Orders in need of address change after receiving your tracking confirmation you will be assessed a $10 fee to make the corrections IF NOT ALREADY SHIPPED.

A $10 assessment fee will also be applied to failed deliveries that require reshipment.
NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS OR IF WRONG ADDRESS WAS PROVIDED.




Divalicious Salon® 

POLICY

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